Terms & Conditions
Last Updated: Aug 6, 2019
WHEREAS, ProspectNow has developed an application (the “Service”) that allows third parties to view and access data from a database of multifamily and commercial property owners via the www.prospectnow.com website (the “website”) and
WHEREAS, Customer desires to utilize the Service to access certain data which is owned or licensed by ProspectNow (the “Data”), subject to the restrictions and limitations set forth herein.
NOW THEREFORE, in consideration of the mutual covenants herein and other good and valuable consideration, receipt of which is hereby acknowledged, the parties agree as follows.
SECTION 1. SERVICES.
1.1 SERVICE; LICENSE. Pursuant to the terms and conditions of this Agreement, ProspectNow grants Customer a non-exclusive, non-transferable, non-assignable, limited license to use the WEBSITE to query ProspectNow’s servers and access and use the Data residing on the servers (subject strictly to the terms and restrictions of this Agreement, including in Section 1.3, below). The foregoing license extends only to the number of unique users for the counties outlined in Exhibit C. The foregoing license shall terminate immediately upon any termination or expiration of this Agreement, including a termination by ProspectNow due to Customer’s breach. Customer shall be solely responsible for all costs associated with accessing the Data via the WEBSITE (e.g., internet connection costs, bandwidth costs). Such access may be accomplished via any electronic medium, including but not limited to the internet, intranets, portals, land-based lines, cable and wireless services.
1.2 PAYMENTS AND FEES. Customer agrees to pay ProspectNow for all services ordered in accordance with the payment schedule set forth in Exhibit B. Customer authorizes ProspectNow to debit the customers credit card for payments. Customer may not license any third parties the right to reproduce or otherwise utilize the WEBSITE or the DATA. Customer acknowledges and agrees that Customer shall be solely responsible for ensuring that any queries are effected by Customer in accordance with the restrictions outlined in Exhibit C. Each ProspectNow invoice is due and payable on receipt. Any amounts unpaid for thirty (30) days from the invoice date shall be subject to an interest charge of 1.5% per month. Failure to pay any amounts(s) owed when due may result in immediate discontinuance or suspension of the Service. Remedies for non payment past 30 days include, but are not limited to, legal action to collect the full amount of unpaid payments on the contract or submission of the customer’s information to collection agencies and credit reporting companies to collect the full unpaid amount of the contract which may result in damage to the customer’s credit score.
1.3 RESTRICTED USES. Unless explicitly allowed under Exhibit C or in the “LTRAC LLC SERVICE AGREEMENT”, Customer shall not:
(a) Copy, Reproduce, or Resell the Data
(b) Share unique user names or the data with other members of the customer’s organization that are not specified as users in Exhibit C.
(c) offer the Data via CD-ROM disc, optical disk, magnetic tape or via other physical media;
(d) further sell, license, or distribute the Data;
(e) use the Data in violation of any federal, state, or local law, rule, or regulation, including but not limited to laws regulating unsolicited (phone, fax, sms, email) advertising (e.g., the Telephone Consumer Protection Act, do-not call, CAN-SPAM), laws regulating privacy or credit information (e.g., the Fair Credit Reporting Act or other laws regulating consumer credit, the Health Insurance Portability and Accountability Act (HIPAA)).
(f) use the Data for purposes other than its own internal business purposes;
(g) use non-commercial phone records for marketing purposes
(h) use service to reverse engineer or compete with ProspectNow
(i) use real estate agent contact info for any marketing purposes or solicitation purposes other than End Users contacting an agent to make an offer on a property.
1.4 RESERVATION OF RIGHTS. Customer acknowledges and agrees that it has no rights to the Service, WEBSITE, or Data, except for the limited right to utilize the Service and WEBSITE (and access the Data) as set forth above, and during the Term (as defined below). ProspectNow expressly reserves all rights in the Service, WEBSITE, and Data including data that is contributed by the Customer’s end users to WEBSITE. The customer represents and warrants that any data added to the website by the customer does not violate the rights of any 3rd parties and the customer has full legal authority to do so. Nothing herein shall be construed to grant to Customer any rights in any trademarks or service marks of ProspectNow.
1.5 AVAILABILITY; SUPPORT. ProspectNow shall use commercially reasonable efforts to provide the Service to Customer twenty-four (24) hours a day, seven (7) days a week (subject to normal maintenance downtimes), pursuant to the terms and conditions provided herein. ProspectNow shall use commercially reasonable efforts to provide Customer support in accordance with its prevailing support policies.
SECTION 2. TERM & TERMINATION.
2.1 TERM. The term of the Agreement (the “Term”) shall begin on the Effective Date and continue as set forth in Exhibit A.
2.2 TERMINATION. Termination provisions shall be set forth in Exhibit A
2.3 SUSPENSION OF SERVICE. In the event ProspectNow cannot obtain, or loses the Data or rights to provide the Data to Customer, is required to suspend or terminate (or in ProspectNow’s opinion may be required to suspend or terminate) the Service by order of a regulatory agency having jurisdiction, or by reason of any self-regulatory agency rule, law, statute, or regulation, whether federal, state, or local, which may restrict provision of the Service and access of the Data, is threatened with a claim of infringement (or in ProspectNow’s opinion may be so threatened) with respect to the Service, or otherwise is unable to provide the Service, ProspectNow may terminate this Agreement with seven (7) days written (or e-mail) notice. Upon such termination ProspectNow will have no further liability to Customer (except to refund pro rata any pre-paid fees for the remainder off the term).
2.4 DEFAULT & TERMINATION. ProspectNow may immediately terminate this Agreement or temporarily suspend the Service (effective upon written or email notice), at any time, if (a) Customer is in violation of local, state or federal laws or regulations, or (b) Customer breaches any term in this Agreement.
2.5 SURVIVAL. Sections 1.3 and 1.4, and Section 3 shall survive the expiration or termination of this Agreement.
2.6 AGREEMENT MODIFICATIONS. Customer hereby agrees that ProspectNow may change, revise, or modify the terms and conditions of this Agreement at any time, in its sole discretion; provided that ProspectNow provides Customer written or email notice of such changes and Customer continues to use the Service after the date seven (7) days from the receipt of such notice (such continued use shall constitute acceptance of the new or revised terms). If Customer does not agree to such changes or modifications, it may terminate this Agreement with written/e-mail notice within said seven (7) day period as its sole and exclusive remedy and refund any pre paid fees for the remainder of the term on a pro rata basis.
SECTION 3. MISCELLANEOUS.
3.1 CONFIDENTIALITY. Customer shall not reveal to third parties any material non-public information learned by Customer in the course of utilizing the Service or the WEBSITE, including, but not limited to, rate schedules and the terms of this Agreement.
3.2 CUSTOMER MARKS. Customer hereby grants to ProspectNow a non-exclusive and limited license to use, reproduce, and display Customer’s trade names, logos and other trademarks and service marks (the “Customer Marks”) in connection with ProspectNow advertising, marketing and promotion of the Service. Further, at ProspectNow’s request, Customer will use reasonable efforts to provide ProspectNow with data and qualitative input about the application of the Service for use in marketing materials such as use cases, white papers and testimonials (the “Marketing Materials”) on ProspectNow operated Web sites or in similar print materials. Customer acknowledges and agrees that ProspectNow has all rights in such Marketing Materials, and may freely use and distribute such Marketing Materials. Customer additionally acknowledges that any unsolicited positive feedback Customer provides to ProspectNow, may be used by ProspectNow for inclusion in Marketing Materials (e.g., customer testimonials). Except as set forth herein, Customer retains all rights in the Customer Marks.
3.3 DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROSPECTNOW SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, DATA, THE WEBSITE, AND ANY OTHER MATERIALS MADE AVAILABLE BY IT TO CUSTOMER, INLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF CUSTOMER IS ADVISED OF THE PURPOSE), WARRANTIES AGAINST INTELLECTUAL PROPERTY AND OTHER INFRINGEMENT AND THE IMPLIED WARRANTIES ARISING FROM A PARTICULAR COURSE OF DEALING OR USAGE OR TRADE. PROSPECTNOW SPECIFICALLY DISCLAIMS ANY CLAIM IN TORT (INCLUDING NEGLIGENCE), IN EACH CASE, WITH RESPECT TO THE SERVICE, DATA, WEBSITE, OR ANY OTHER MATERIALS PROVIDED BY PROSPECTNOW AND ANY OTHER INFORMATION TECHNOLOGY, CONTENT, PRODUCTS OR SERVICES PROVIDED BY PROSPECTNOW UNDER THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CUSTOMER.
3.4 LIMITATION OF LIABILITY. PROSPECTNOW’S ENTIRE LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO, OR ARISING OUT OF THIS AGREEMENT AND/OR FOR ANY BREACH OF THIS AGREEMENT BY PROSPECTNOW IS SOLELY LIMITED TO THE AMOUNT CUSTOMER PAID DURING THE TWELVE (12) MONTH PERIOD PRIOR TO SUCH BREACH. PROSPECTNOW WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT, THE DATA, WEBSITE, OR THE SERVICE IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE SERVICE OR MALFUNCTIONS IN THE SERVICE, INACCURACY OR INCOMPLETENESS OF THE UNDERLYING DATA; (2) THE COST OF PROCURING SUBSTITUTE SERVICES; (3) ANY SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; OR (4) UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF PROSPECTNOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER.
3.5 REPRESENTATIONS AND WARRANTIES. Customer represents and warrants to ProspectNow that (1) it is authorized to enter into this Agreement, and the signatory signing this Agreement is authorized to bind Customer and make payments using the mechanism used; (2) Entry into this Agreement shall not violate any outstanding obligation Customer has to any third party; (3) Customer shall use the Service and the WEBSITE strictly in accordance with the limitations set forth in this Agreement, including in Section 1.3; (4) Customer has provided accurate contact information; and (5) Customer will ensure that its end users comply with the restrictions set forth in this Agreement (including Section 1.3) and are only allowed to access the Service subject to entry into terms and conditions containing any restrictions set forth herein (including Section 1.3).
3.6 INDEMNIFICATION. Customer shall indemnify, defend and hold harmless ProspectNow and any of their officers, affiliates, directors, shareholders, employees and agents, from and against any and all loss, costs damage assessments, injuries, expenses (including but not limited to reasonable attorneys’ fees and costs), claims and liabilities arising out of or incurred due to Customer’s: (1) breach of this Agreement, (2) misuse of the Service, (3) negligence, misconduct, misrepresentation to its customers/end users, and (4) failure to abide by the restrictions set forth in Section 1.3. Customer shall not, without the prior written consent of ProspectNow, settle, compromise or consent to the entry of any judgment that could impose any liability or obligation upon ProspectNow. If ProspectNow is threatened with suit or sued by a third party, ProspectNow may seek written assurances from Customer concerning Customer’s promise to indemnify Company; and failure to provide such assurances may be considered by ProspectNow to be a material breach of this Agreement. ProspectNow will have the right to participate in any defense by Customer of any indemnified claim, with counsel of ProspectNow’s choice at Customer’s expense.
3.7 ENTIRE AGREEMENT. This Agreement (including all Exhibits) contains the entire understanding between the parties with respect to the subject matter hereof, and supersedes all prior agreements and understanding, express or implied or written, among the parties. This Agreement cannot be modified or amended without the written consent of both parties.
3.8 GOVERNING LAW. This Agreement will be governed by and interpreted in accordance with the applicable U.S. federal law and the laws of the State of California without regard to choice of law provisions. Each party hereto (i) consents to and waives any objections to personal jurisdiction, service of process, and venue in the state and federal courts located in Santa Clara County, California, and (ii) agrees that any action or proceeding arising out of or related to this Agreement will be filed and prosecuted only the aforementioned courts. The most prevailing party in any legal action relate to this Agreement shall be entitled to its reasonable attorneys’ fees. Customer agrees that regardless of any statute or law to the contrary, any claim or cause of action brought by Customer against ProspectNow and arising out of or related to use of the Service, the WEBSITE, or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
3.9 INDEPENDENT CONTRACTORS. ProspectNow and Customer are independent contractors under this Agreement, and nothing herein will be construed to create a partnership, joint venture, franchise or agency relationship between ProspectNow and Customer. Neither party has any authority to enter into an agreement of any kind on behalf of the other party.
3.10 FORCE MAJEURE. Except with respect to payment obligations hereunder, neither party will be deemed to be in default of or to have breached any provision of this Agreement as a result of any delay, failure in performance or interruption of the Service, resulting directly or indirectly from acts of nature, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, fires, transportation contingencies, interruptions in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophes or any other occurrences which are beyond each party’s reasonable control.
3.11 ASSIGNMENT. Customer may not assign, delegate, or transfer its rights and obligations under this Agreement to any third party (including but not limited to a successor-in-interest, or pursuant to a sale, merger, or other corporate transaction) without the express prior written consent of ProspectNow. Customer acknowledges that ProspectNow may assign this Agreement without Customer’s consent (a) in connection with the assignment, sale or transfer of at least a majority of ProspectNow’s assets or outstanding voting securities, and (b) to a successor-in-interest pursuant to a merger or other corporate combination. All the terms, provisions, and conditions of this Agreement shall inure to the benefit of and shall be enforceable by the parties hereto and their respective successors and assigns.
3.12 OPPORTUNITY TO NEGOTIATE. Customer has had an opportunity to engage counsel of its choice, and to review, and negotiate all of the provisions of this Agreement. Accordingly, the Agreement shall be considered to be jointly drafted by the parties and not interpreted against either party.
3.13 EMAIL AND PHONE COMMUNICATIONS. Customer agrees from time to time that ProspectNow may send notifications via email, phone or mail to the customer and the customer agrees to receive these communications.
EXHIBIT A – TERM
ProspectNow may terminate this agreement at any time for any reason unless the customer has paid for the service in which case neither party shall have the right to terminate prior to the expiration of the subscription term outlined in the LTRAC LLC SERVICE AGREEMENT except as provided in section 2.3 . Upon termination, the customer shall cease to have access to the website and provided the customer does not have an outstanding balance owed, no further billings shall take place. No refunds will be processed for billings that occurred prior to the termination.
EXHIBIT B , PRICING
The access to the service shall be free of charge except as specified in the LTRAC LLC SERVICE AGREEMENT.
Effective as of May 9, 2019
ProspectNow collects a limited amount of data directly from our users, subscribers and customers, as described in the next two sections of this Policy. We also license amd aggregate real estate data and transactional and property tax assessment information for use in the products we sell to customers, principally real estate professionals. Our privacy protections for licensed data, not collected by us from users or consumers, is described in the “Data Collected for use in ProspectNow Products” section of this Policy.
Collection of Information from our users and its use
When you sign up with ProspectNow on-line, either in the form of a subscription to a ProspectNow on-line service, by requesting additional information about our services on our website, or by signing up to participate in a ProspectNow survey, event, contest or sweepstakes on-line, all users are asked to fill out a registration form. Registration information includes name, phone number, role, company, password, credit card information and email. All registration information is kept private and secure, and is used only for purposes of maintaining subscription accounts, billing, and to contact users with information regarding our services, webinars, surveys, contests or similar events. Credit card information is not stored with ProspectNow and is communicated to our 3rd party billing provider, Stripe. We do not sell or rent this information to any third party, however we may share this information with 3rd parties that support internal operations at ProspectNow, including but not limited to marketing automation, CRM systems, and marketing partners. ProspectNow employs a secure e-mail hosting service to deliver e-mail and communications.
By completing any of our on-line registration processes, you are specifically agreeing to receive communication from us by e-mail, postal mail, SMS and by telephone.
In addition to the personal information added by users in this registration process, other information collected automatically from website visitors will include (and is not limited to) IP address, browser type, time and date of use, and any activity performed while on our website or using our service. By using our website and/or by registering with ProspectNow for informational, subscription service purposes or any other on-line purposes, you consent to the collection and use of the information described herein by ProspectNow.
PLEASE NOTE: Your registration information and any information collected by ProspectNow when you visit our website is neither added to the ProspectNow Database nor can such information be be accessed by customers of a ProspectNow product.
Personal Information of our users and its use
ProspectNow will not sell, rent, or license the personally identifiable information (such as name, email, mail address, billing address etc.) that you submit in your registration for our services or your registration for inquiries into our services. In order to make ProspectNow more useful to customers, we do collect and analyze aggregated, non-personal, statistical information about subscribers and visitors. From time to time we share this information in aggregate and de-identified form only, with third parties. This information reveals nothing about individual users and visitors to the website and is only used to communicate demographic and behavioral understandings of our customers and visitors internally and to potential advertisers, business partners and investors.
Data Collected for use in ProspectNow Products
ProspectNow licenses and aggregates data to provide to its customers for use our in our products. These customers are most commonly real estate professionals.
Although not legally mandated until January 1, 2020, ProspectNow is already fully compliant with the recently enacted California Consumer Privacy Act (CCPA). The vast majority of our information about non-business properties and individual homeowners has been obtained from public records sources, such as mortgage liens and real estate tax assessments, that is not considered “personal information” under (and is therefore not subject to) the CCPA. However, ProspectNow does license and collect phone numbers and email addresses on consumers information which is subject to the CCPA. In the interest of transparency and to implement our commitment to consumer privacy, ProspectNow applies the CCPA’s requirements to ALL our residential real estate database and website registration content, meaning that California residents enjoy the benefits of CCPA rights from ProspectNow even though we are not obligated to do so on all of our data.
The CCPA includes three important rights that ProspectNow voluntarily offers to California consumers:
- Disclosure. California consumers can request that ProspectNow disclose the categories and specific pieces of personal information we have collected or purchased about them, the business purpose for collecting or purchasing the information, and the categories of any third parties with whom we share or to whom we have sold such information, without charge but no more than twice in any 12-month period, by sending a written disclosure request by e-mail to privacy@ProspectNow.com or by phoning us toll-free at 888-956-9998. You will need to provide documented proof that you are the person in question. We will disclose the foregoing within 45 days unless we provide notice of a longer period as permitted by the CCPA.
- Deletion. California consumers can request that ProspectNow delete any personal information about the them which we have collected from or purchased by sending a written deletion request by e-mail to privacy@ProspectNow.com or by phoning us toll-free at 888-956-9998. Again, you will need to provide documented proof that you are the person in question. ProspectNow will promptly delete all personal information about a California consumer upon a receipt of a deletion request, except with regard to information that is necessary for us to complete registration of and provide services to the consumer, protect against security incidents or fraudulent or illegal activity, to maintain the functionality of our website and databases and for other, internal uses specifically permitted by the CCPA.
Opt-Out. California consumers can request that ProspectNow not sell personal information about them to third parties. Known as the “right to opt-out,” such a request may be made by sending a written opt-out request by e-mail to privacy@ProspectNow.com, by phoning us toll-free at 888-956-9998 or by using the “Do Not Sell My Personal Information” link and page of our website.
We follow generally accepted industry standards to protect the information collected on or through our website and in our services. While we use the latest security technologies and tools, it should be noted that no method of electronic storage or transmission can guarantee absolute data security.
When you enter sensitive personal information (such as credit card information) into our system, such information is sent to our payment processor in an encrypted form (with Secure Socket Layer (SSL) technology) and not stored on our servers. This information will not be sold or shared with any third party other than the trusted transaction processing partner that we use to complete any on-line financial transaction.
While we strive to protect your personal information, ProspectNow cannot ensure or warrant the security of any data or content you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as soon as possible so you can take appropriate protective steps and to inform you of the steps that ProspectNow is taking with respect to such breach.
Communication with our subscribers
We communicate with subscribers to our services through e-mail, SMS, phone and other means of electronic communication. By filling out an online form, you are consenting to this communication.
Users may choose to opt out of receiving e-mail communications from ProspectNow and clear opt-out instructions are included in e-mail messages, or you can simply call us at 1-888-956-9998. However, we periodically communicate information to active customers about customer accounts, renewal notices and information about service changes in order to ensure the integrity of our services and such communications cannot be terminated by subscribers unless they cease to subscribe to the services.
Links to other sites
We include links to other websites that are not owned or controlled by us and we are not responsible for the privacy practices of those websites. This policy applies to information collected by us through the website or in the provision of the services we offer.
The ProspectNow Database and Ability to Opt Out
The ProspectNow Database contains millions of property records and company profiles. The ProspectNow Database has been created by ProspectNow in the following ways: 1) by way of public records aggregationg, and 2) by way of licensing of business information from third-party data providers. We recognize that publishing public information about real property necessarily involves the publication of information about real estate properties that might be used to associate public records with individual people. The information provided on this site is protected by the Freedom of Information Act, the corollary state laws, and the First Amendment; however, we oppose the use of the information on this site to invade the privacy of anyone. As a courtesy, not limited to California residents, we permit limited suppression of personal information for owner-occupied homeowners with regard to their primary residence. If you wish to have your personal information removed from this website and our database or you have any other concerns with regard to content on the website, contact us at email@example.com and you will receive a response within 48 hrs. You will need to provide documented proof that you are the person in question and that you live at the property in question, and we will take steps to remove references to your information on the site. Owners of commercial and investment property such as multi-family apartment buildings, rental homes, office or retail buildings are not included in this policy. As our site is updated regularly, we cannot promise than any such changes will be permanent.
Phone number data is the responsibility of your telephone service provider or the public agency which provided it. If you wish to have a commercial phone number removed from the site, contact your provider or the appropriate agency to have your phone number de-listed or removed. It may take three to six months for this change to appear on the site. If the phone number you’d like to have removed is a number for your personal residence associated with a property in our database, enter phone number below along with proof of residency at the property in question, and we will provide a response within 48 hrs.
Phone Number Opt-Out
Why We Don’t Offer Refunds
ProspectNow.com offers the right to use its Services for free for potential customers to have adequate opportunity to assess the value of these services prior to purchasing a license/subscription.
Unlike physical goods, electronically distributed software and deliverables can be duplicated. Once a purchase has been made, it is unfortunately not possible for us to recall all copies/deliverables (such as downloaded files). Therefore, ProspectNow does not accept refunds, returns, or exchanges. No refunds will be given, except in the company’s sole and absolute discretion.